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FREQUENTLY ASKED QUESTIONS
How can I add my photos to a product?
Choose the size and style you want when you are on the product page. Then click “upload photo” and fill in other blanks like name, year, saying… Finally, you will jump to our ‘Preview’ Button. There, you can see a preview of the item that you will receive. If you love it, hit “Add to cart” and check out. If you want to change anything, back to the upload button and change it.
What resolution and in what format should my photos be?
The photo with a higher resolution results in a better-printed image quality. We recommend uploading photos with a pixel density (PPI) of at least 150 to ensure the quality of your photo gifts. And photos must be in JPG, JPEG or PNG format.
May I change the photo after my order has been submitted?
Be sure to double-check your customization before checking out to prevent errors and delays in production and delivery. If you’d like to make changes to your order customization, please contact our Customer Support team for further assistance at [email protected]
How long will it take to receive my order?
Orders will usually be processed within 2 – 3 business days of ordering and delivered within 5 – 7 business days. Please note that we don’t ship on weekends.
The majority of orders are produced and shipped within 7 – 12 business days ( applied US, AU, CA, UK). Rest of world: 10-15 working days. For more details, please see details at our Shipping Policy.
What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (5-7 days). Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system or you can track your order Here.
