Refund and Return Policy
WHAT IS YOUR REPLACEMENT POLICY?
Because our products are custom printed and unique, therefore we only accept return and replace your order if the request meets conditions below.
Only items purchased directly from https://benicee.com/ will be accepted.
Within 10 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:
- Damaged items
- The product received is not the same as on the website/store
- The product received is not what you ordered
- Poor print quality
- Wrong color
- Wrong Size
- For personalized products, we are not responsible for compensation if you send poor quality pictures (smaller our required resolution) or misspelled the custom name. Please check our example in custom box to make sure your final request before order. We will appreciate your time.
If your purchase meets any of the criteria above, please contact us via email firstname.lastname@example.org
Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Benicee Shop reserves the right to deny any return
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/ INCORRECT/ DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact us to start the return process. Please include the following information:
- Order number
- Contact telephone number
- Picture of shipping label
- Picture of product SKU
- Picture or video of the product and the error you found out (material flawed, different design, different size)
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
WHAT IS YOUR REFUND POLICY?
Refunds: If you request a refund (which is highly unlikely because you will love our products) please send the item back to us. Once we receive the item we will issue you your refund. Refunds will be issued to the original payment method that you used when placing your order.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
***Orders can be canceled within 24 hours
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been produced or shipped cannot be modified or cancelled.
To check the status of your order, please contact us at here Contact us.
You can also reach our customer support by emailing us at: firstname.lastname@example.org