• HAPPY 4JULY: BUY 2 GET 15% OFF WITH CODE: 2GET15
  • FREE SHIPPING ON ORDERS OVER $250( US, AU, CA)
  • Buy 5 Pay For 4 + Freeship
  • HAPPY 4JULY: BUY 2 GET 15% OFF WITH CODE: 2GET15
  • FREE SHIPPING ON ORDERS OVER $250( US, AU, CA)
  • Buy 5 Pay For 4 + Freeship

FAQs

 
Let us answer any questions you may have!

I. Ordering

1. Can I change or cancel my order?
When you change your mind about your order, you are able to cancel your order within 24 hours of placing the order. Please Contact Us or send an email to our customer services team via support@benicee.com. 
Be sure to include your order number and details on the change to expedite processing it for you. 

Note:
- After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.
- Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.
2. How can I modify my order? 
We are happy to customize your item and make it how you want, but you need to request us within 24 hours of placing the order. If you contact us after 24 hours of order submission, your order will be locked for processing so we can not modify it.

To customize, please Contact us with form or send us an email via support@benicee.com. 

Note: We will contact you to confirm the changes before processing the order or ask for additional information if necessary. Besides, please bear in mind that your order needs to be customized, so the production time will be extended.
3. How can I change my shipping address?
You can change the shipping address of your order within 24 hours after placing the order.
To change the shipping address, please Contact Us

Note:
We are only able to make changes to your order if it has not yet entered the production queue.
We also cannot change your shipping address from a domestic US location to an International address, and vice versa.
3. I didn't receive an order confirmation email.
Don't panic!
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@benicee.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
4. My order arrived defective/damaged/broken.
We're so sorry for this inconvenience. You can request a replacement or a refund. Please upload a picture of the item you received via Contact Us . 

Note: You need to contact us within 20 days of receiving your order and remember don't return any broken item back.
5. I received the wrong/someone else's order.
We're so sorry for this inconvenience. You can request a replacement or a refund. Please upload a picture of the item you received via Contact Us . 
Note: You need to contact us within 20 days of receiving your order and remember don't return any broken item back.

II. Payment

1. What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.
2. How secure is my payment?
Very!
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
3. Why was my payment declined?
- The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
- You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- Your card has expired. Check if your card is still valid.
- Your order has been rejected by our risk center due to certain factors.

Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.

Need more help? Please Contact Us.

III. Shipping

1.Where is my order?
We will also send automated updates via email when your order ships, so keep an eye out. If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.
If you need more assistance tracking your order, please contact us
2. How much does shipping cost?
To estimate when you can expect your order, please refer to the time frame HERE

If you could not track by yourself on our Tracktor page, you can request about order status via Contact Us.
3. My tracking number isn’t working.

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If the tracking number is still not working, please contact us
4. I haven't received a shipment notification.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please contact us as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
5. My package is marked delivered, but I never received it.
If your package is marked delivered, but you never received it, follow these steps:
  1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.
If you still cannot locate your package, please contact us. 

IV. Quality

1. There are Item(s) missing from my order!
Don't worry! If you are missing an item from your order, it was most likely shipped separately.
To know if items are sent separately, refer to your shipping confirmation email. If the email displays multiple tracking numbers, your order has been sent out in multiple packages and your missing item should show up soon.
If your shipping confirmation only displays one tracking number, or if the missing item(s) should be under the tracking number received, please contact us
2. What do I do if there is something wrong with my order?
Let us know! We want to help you receive the correct product in perfect condition.
Reach out to our team at form . Be sure to give us as much information as possible and pictures are always helpful!

V. Discounts & Promotions

1. How do I add a discount or promotion code?
Special promotions are available through specific campaign links which already contain this code embedded in its URL. or promo codes that can be added at checkout before a purchase. Limited to one promotion per order.
If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we are not able to apply discounts retroactively.
If you have any questions, please contact us.